Terms of Service

1. Acceptance of Terms

By accessing or using the Luvo Healthcare platform ("Platform"), you confirm that you are at least 18 years old and you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Platform. These Terms apply to all users, including clinicians, healthcare facilities, and administrators.

2. Platform Description

Luvo Healthcare is a travel healthcare staffing company that connects clinicians with healthcare facilities. This website provides travel job search and discovery, career resources, AI-powered chat assistance, and a way for clinicians to submit an application expressing interest in a position. When you apply, your information is sent to the Luvo team, and a recruiter will reach out to you. Luvo also maintains internal tools used by our staff and partner facilities to manage placements, contracts, and timesheets; access to those tools is limited to authorized accounts and is not part of the public clinician experience. The website is a technology service — Luvo does not operate healthcare facilities or provide medical services. Clinicians do not need an account to browse jobs or apply.

3. Accounts

You can browse jobs, use our resources, and submit applications without creating an account. Accounts exist only for authorized users — Luvo staff and partner facilities — and are provisioned by Luvo rather than through public self-service sign-up. If you are granted an account, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information to keep it accurate
• Maintain the security of your account credentials
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. User Roles and Responsibilities

Clinicians are responsible for the accuracy of the information they submit, including their credentials, licenses, and certifications. Submitting false or misleading professional information is a violation of these Terms.

Healthcare facilities are responsible for the accuracy of position listings, including job requirements, compensation details, and facility information. Facilities are responsible for their own hiring decisions and compliance with applicable employment laws.

Administrators access the Platform through organizational accounts and are bound by these Terms as well as any additional agreements between their organization and Luvo Healthcare.

5. Timesheet and Work Hours

Clinicians placed on an assignment through Luvo are responsible for accurately recording their work hours, breaks, and time entries using the tools Luvo provides. Falsifying time records is a violation of these Terms and may constitute fraud. Time entries are subject to review and approval by the facility and Luvo before processing.

6. AI Chat and Automated Services

The Platform includes an AI-powered chat system that can search jobs, provide licensure information, and assist with applications. AI-generated responses are for informational purposes only and should not be relied upon as legal, medical, or professional advice. We do not guarantee the accuracy of AI-generated content. Users should verify all information independently before making decisions based on AI responses.

7. Intellectual Property

The Platform, including its design, code, features, content, and documentation, is the intellectual property of the Platform operator and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Platform without express written permission.

8. Prohibited Conduct

You agree not to:

• Use the Platform for any unlawful purpose
• Submit false, misleading, or fraudulent information
• Attempt to access another user's account or data
• Interfere with or disrupt the Platform's infrastructure
• Scrape, crawl, or use automated tools to extract data from the Platform beyond what is provided through the public API
• Use the Platform to discriminate against any individual on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic
• Circumvent, disable, or interfere with security features of the Platform

9. API Usage

Access to the Platform's API is subject to API key authentication and rate limiting. API keys are issued per organization and may be revoked at any time for misuse. API usage must comply with these Terms and any additional API documentation provided.

10. Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by Luvo Healthcare. We are not responsible for the content, privacy practices, or terms of any third-party site, and we encourage you to review the terms and privacy policies of any third party you interact with.

11. SMS/MMS Messaging Program

By providing your mobile number and opting in, you consent to receive recurring automated text messages (SMS/MMS) from Luvo Healthcare related to your use of the Platform. These may include responses to inquiries, application and contract updates, scheduling and shift confirmations, account notifications, and feedback or service requests. Consent to receive texts is not a condition of using the Platform or of any employment or placement.

• Message frequency — You can expect to receive approximately 7–10 messages per month, though frequency may vary based on your activity.
• Opting out — Reply STOP at any time to unsubscribe. To resume messages after opting out, reply START or opt in again.
• Help — Reply HELP at any time, or contact us at info@luvohealthcare.com, for assistance.
• Cost — Message and data rates may apply. Contact your wireless provider for details about your plan.
• Delivery — Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. For more detail on how we handle your information, see our Privacy Policy.

12. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

• The Platform will be uninterrupted, secure, or error-free
• Job listings are accurate, complete, or current
• AI-generated job matches or recommendations will result in employment
• Any particular outcome will result from using the Platform

We are not a party to any employment agreement between clinicians and healthcare facilities. All hiring decisions, contract terms, and employment conditions are solely between the clinician and the facility.

13. Limitation of Liability

To the maximum extent permitted by law, the Platform operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

14. Indemnification

You agree to indemnify and hold harmless the Platform operator, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) shall survive.

16. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved in the state or federal courts located in Missouri, and you consent to the exclusive jurisdiction of such courts.

17. Changes to Terms

We may modify these Terms at any time by posting the revised version on this page. Material changes will be indicated by updating the "last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

18. Contact

If you have questions about these Terms, contact us at:

info@luvohealthcare.com