Terms of Service

Updated Sep 30, 2026

1. Acceptance of Terms

By accessing or using the Luvo Healthcare platform ("Platform"), you confirm that you are at least 18 years old and you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree, do not use the Platform. These Terms apply to all users, including clinicians, healthcare facilities, and administrators.

2. Platform Description

Luvo Healthcare is a travel healthcare staffing company that connects clinicians with healthcare facilities. This website provides travel job search and discovery, career resources, AI-powered chat assistance, and a way for clinicians to submit an application expressing interest in a position. When you sign up, your information is sent to the Luvo team, and a recruiter will reach out to you. Luvo also maintains internal tools used by our staff and partner facilities to manage placements, contracts, and timesheets; access to those tools is limited to authorized accounts and is not part of the public clinician experience. The website is a technology service — Luvo does not operate healthcare facilities or provide medical services.

3. Accounts

You can browse jobs and use our resources without an account. To apply for jobs or save them, you'll need to create a free clinician account through our sign-up page. Luvo staff and partner facility accounts are provisioned by Luvo. If you create or are granted an account, you agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your account credentials
Accept responsibility for all activity that occurs under your account
Notify us immediately of any unauthorized use of your account

We reserve the right to suspend or terminate accounts that contain inaccurate information or violate these Terms.

4. User Roles and Responsibilities

Clinicians are responsible for the accuracy of the information they submit, including their credentials, licenses, and certifications. Submitting false or misleading professional information is a violation of these Terms.

Healthcare facilities are responsible for the accuracy of position listings, including job requirements, compensation details, and facility information. Facilities are responsible for their own hiring decisions and compliance with applicable employment laws.

Administrators access the Platform through organizational accounts and are bound by these Terms as well as any additional agreements between their organization and Luvo Healthcare.

5. Timesheet and Work Hours

Clinicians placed on an assignment through Luvo are responsible for accurately recording their work hours, breaks, and time entries using the tools Luvo provides. Falsifying time records is a violation of these Terms and may constitute fraud. Time entries are subject to review and approval by the facility and Luvo before processing.

6. AI Chat and Automated Services

The Platform includes an AI-powered chat system that can search jobs, provide licensure information, and assist with applications. AI-generated responses are for informational purposes only and should not be relied upon as legal, medical, or professional advice. We do not guarantee the accuracy of AI-generated content. Users should verify all information independently before making decisions based on AI responses.

7. Intellectual Property

The Platform, including its design, code, features, content, and documentation, is the intellectual property of the Platform operator and is protected by copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or create derivative works based on the Platform without express written permission.

8. Prohibited Conduct

You agree not to:

Use the Platform for any unlawful purpose
Submit false, misleading, or fraudulent information
Attempt to access another user's account or data
Interfere with or disrupt the Platform's infrastructure
Scrape, crawl, or use automated tools to extract data from the Platform beyond what is provided through the public API
Use the Platform to discriminate against any individual on the basis of race, color, religion, sex, national origin, age, disability, or any other protected characteristic
Circumvent, disable, or interfere with security features of the Platform

9. API Usage

Access to the Platform's API is subject to API key authentication and rate limiting. API keys are issued per organization and may be revoked at any time for misuse. API usage must comply with these Terms and any additional API documentation provided.

10. Third-Party Links

The Platform may contain links to third-party websites or services that are not owned or controlled by Luvo Healthcare. We are not responsible for the content, privacy practices, or terms of any third-party site, and we encourage you to review the terms and privacy policies of any third party you interact with.

11. SMS/MMS Messaging Program

By providing your mobile number and opting in, you consent to receive recurring automated text messages (SMS/MMS) from Luvo Healthcare related to your use of the Platform. These may include responses to inquiries, application and contract updates, scheduling and shift confirmations, account notifications, and feedback or service requests. Consent to receive texts is not a condition of using the Platform or of any employment or placement.

Opting out — Reply STOP at any time to unsubscribe. To resume messages after opting out, reply START or opt in again.
Help — Reply HELP at any time, or contact us at info@luvohealthcare.com, for assistance.
Cost — Message and data rates may apply. Contact your wireless provider for details about your plan.
Delivery — Wireless carriers are not liable for delayed or undelivered messages.

Your mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. For more detail on how we handle your information, see our Privacy Policy.

12. Luvo Ambassador Program – Referral Terms

12.1 Overview

The Luvo Healthcare Ambassador Program (the "Program") pays you $1 for every eligible hour worked by a clinician you refer, for as long as that clinician works with Luvo. These terms apply to referrals submitted on or after October 1, 2026. Referrals submitted before October 1, 2026 remain under Luvo's previous referral program and are eligible for its flat $500 bonus, not the Ambassador Program. By submitting a referral, you agree to these terms.

12.2 Who can refer

Anyone can be an Ambassador, whether or not they travel with Luvo. To take part, you must:

Be at least 18 years old and live in the United States
Have a valid U.S. bank account for direct deposit
If you're paid as a 1099 independent contractor (see Section 12.6), keep an accurate, up-to-date W-9 on file with Luvo. Current Luvo travelers already have payment information on file through payroll and don't need a separate W-9 for the Program.

12.3 Eligible referrals

A referral qualifies only if the clinician is new to Luvo's database. If the clinician is already in Luvo's candidate database when you submit the referral, whether they've worked with Luvo, applied or spoken with a recruiter, the referral does not qualify.

If more than one person refers the same new clinician, credit goes to the first eligible referral Luvo receives. The referred clinician must be hired by Luvo and work eligible hours on a Luvo assignment. Luvo decides whether a referral qualifies, and that decision is final.

12.4 How to submit a referral

Submit the clinician's name, email and phone number using the form at luvohealthcare.com/ambassadors, or give it to your Luvo recruiter, before the clinician applies or speaks with a Luvo recruiter.
Let the clinician know you referred them. Luvo may contact them to confirm.
Track your referrals on your Ambassador dashboard at luvohealthcare.com/clinician/ambassador. Luvo will add more dashboard features over time.

Referrals mentioned verbally, by text or on social media don't count until they're submitted through the official method above. There is no limit on how many clinicians you can refer.

12.5 What you earn

You earn $1 for every eligible hour your referred clinician works on a Luvo assignment.

Eligible hours — Regular hours your referral works on a Luvo assignment, as shown on their timecards and paychecks. Overtime, call-back, on-call, guaranteed, cancelled or unworked hours do not count.
"For life" — You keep earning as long as your referral works with Luvo, including future assignments after a break, with no end date. Earnings stop for any period your referral isn't working with Luvo.
No cap — There is no limit on the number of referrals or total earnings.
Future changes — Luvo plans to add to the Program over time. New tiers, rates or bonuses may come with separate terms and do not change these terms unless Luvo says so in writing.

12.6 How you get paid

Earnings are paid monthly via direct deposit, covering eligible hours from timecards processed the previous month. Your first payment comes on the first payout date after your referral's first processed timecard.

If you're a current Luvo traveler, your Ambassador earnings are paid as supplemental wages through Luvo's regular payroll, with applicable taxes withheld. If you're not currently traveling with Luvo, you're paid as an independent contractor and Luvo issues a Form 1099-NEC; you're responsible for taxes on this income.

For 1099 Ambassadors: if Luvo doesn't have a W-9 on file for you, Luvo will contact you to collect one, and may ask you to confirm your W-9 information from time to time. It is your responsibility to keep your W-9 accurate and on file. Luvo will not issue any payment until a valid, accurate W-9 is on file. Earnings will be held and paid on the next payout date after your W-9 is received. Earnings held for more than 12 months without a valid W-9 on file may be forfeited, to the extent permitted by law. This W-9 requirement does not apply to current Luvo travelers, who are paid through payroll.

If your referral's timecards are corrected, Luvo may adjust future payments to match.

12.7 Fair play

Luvo may deny a referral, hold payments or remove you from the Program if it finds:

False, duplicate or self-referrals, or referrals submitted without the clinician's knowledge
Spam, misleading claims about Luvo or the Program, or pressure on clinicians
Any other conduct Luvo considers fraudulent or harmful to its reputation

If you're removed for these reasons, Luvo may stop future payments and recover payments made on ineligible referrals. When promoting the Program, don't make promises about pay, placements or assignments on Luvo's behalf.

12.8 Changes and general terms

Changes — Luvo may change, pause or end the Program, or these terms, at any time at its discretion. Luvo will keep Ambassadors updated on any changes by email or through the Ambassador dashboard. Earnings from hours already worked before a change will still be paid.
Not employment — Taking part does not make you a Luvo employee, agent or partner, and does not guarantee a placement for anyone you refer.
Hiring decisions — All hiring, placement and assignment decisions are Luvo's alone.
Non-transferable — Your Ambassador status and earnings are personal to you and can't be sold, transferred or assigned to anyone else.
Privacy — Luvo uses referral information only to run the Program and recruit the referred clinician.
Governing law — These Program terms are governed by the laws of the State of Ohio.

Questions? Contact marketing@luvohealthcare.com or your Luvo recruiter.

13. Disclaimers

The Platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that:

The Platform will be uninterrupted, secure, or error-free
Job listings are accurate, complete, or current
AI-generated job matches or recommendations will result in employment
Any particular outcome will result from using the Platform

We are not a party to any employment agreement between clinicians and healthcare facilities. All hiring decisions, contract terms, and employment conditions are solely between the clinician and the facility.

14. Limitation of Liability

To the maximum extent permitted by law, the Platform operator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or business opportunities, arising from your use of the Platform. Our total liability for any claim arising from these Terms or your use of the Platform shall not exceed the amount you have paid to us in the twelve (12) months preceding the claim.

15. Indemnification

You agree to indemnify and hold harmless the Platform operator, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable attorneys' fees) arising from your use of the Platform, your violation of these Terms, or your violation of any rights of a third party.

16. Termination

We may suspend or terminate your access to the Platform at any time, with or without cause, with or without notice. Upon termination, your right to use the Platform ceases immediately. Provisions that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, and indemnification) shall survive.

17. Governing Law

These Terms are governed by the laws of the State of Missouri, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Platform shall be resolved in the state or federal courts located in Missouri, and you consent to the exclusive jurisdiction of such courts.

18. Changes to Terms

We may modify these Terms at any time by posting the revised version on this page. Material changes will be indicated by updating the "last updated" date. Your continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

19. Contact

If you have questions about these Terms, contact us at:

info@luvohealthcare.com