Privacy Policy

1. Information We Collect

We collect information you provide directly — for example, when you apply to a position, request information, sign up for updates, or contact us. This includes:

• Name, email address, phone number, and other contact information
• Professional credentials, licenses, certifications, and work history you choose to share
• Job preferences including specialty, location, shift, and compensation expectations
• Messages you send through the AI chat or to our team

If you are placed on an assignment through Luvo, we also collect the information needed to manage that placement, such as contract and timesheet records. We also collect information automatically when you use the site, including IP address, browser type, device information, pages visited, and cookies.

2. How We Use Your Information

• To provide and operate the site, including job search, applications, and connecting you with opportunities
• To match clinicians with healthcare facility positions based on the information and preferences you provide
• To contact you about positions, your applications, and our services, so a recruiter can follow up with you
• To manage placements, contracts, and timesheets for clinicians on active assignments
• To send you marketing and promotional communications about job opportunities and services, subject to your right to opt out (see Section 3)
• To improve the platform through usage analytics and AI model training on anonymized interaction data
• To comply with legal obligations and enforce our terms of service

3. Marketing and SMS Communications

When you provide your contact information — for example, by applying to a position, requesting information, or signing up — you authorize us to contact you by phone, email, and text message regarding job opportunities, your applications, and services that may interest you. Message and data rates may apply, and message frequency may vary.

You will only receive our newsletter if you expressly opt in to it.

We do not sell your personal information, and we do not share it with third parties for their own marketing purposes. Your mobile information and SMS opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. We will never send you unsolicited spam.

You can opt out of marketing communications at any time — by following the unsubscribe link in any email, replying STOP to any text message, or contacting us at the email address below. Opting out of marketing messages will not affect service-related messages necessary to provide the platform (such as application, contract, or timesheet updates).

4. Information Sharing

We share your information only in the following circumstances:

• With healthcare facilities — When you apply for a position, the facility receives your application and the relevant information you submitted
• With Luvo staff — Our recruiters and administrators access your application information and preferences (and, for active assignments, contract and timesheet records) as part of the placement and management process
• Service providers — We use third-party services for hosting, database, authentication, mapping, and AI processing. These providers process data on our behalf under contractual protections
• Legal requirements — We may disclose information if required by law, regulation, legal process, or governmental request

We do not sell your personal information to third parties, and we do not share it with third parties for their own marketing purposes.

5. Cookies and Tracking

We use cookies and similar technologies for:

• Essential cookies — Required for core site functionality, security, and (for authorized accounts) session management
• Preference cookies — Store your display preferences such as theme (light/dark mode) and saved job selections
• Session cookies — Used to maintain your chat conversation during your visit
• Analytics cookies — We use Google Analytics to understand how visitors find and use the site so we can improve it. These cookies load only after you accept non-essential cookies through our consent banner. You can also opt out of Google Analytics across all sites using Google's browser add-on at tools.google.com/dlpage/gaoptout

You can manage your cookie preferences through your browser settings or the cookie consent banner. Declining non-essential cookies will not affect core platform functionality.

6. Data Retention

We retain your personal information for as long as needed to provide our services and follow up with you about opportunities, and as required to meet our legal, regulatory, and legitimate business obligations (such as completed assignment records and approved timesheets).

7. Data Security

We implement industry-standard security measures to protect your information, including encrypted data transmission (HTTPS), secure session management, role-based access controls, and database-level access restrictions. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to or restrict certain processing of your data
• Request a portable copy of your data

To exercise any of these rights, contact us at the email address below.

9. International Data Transfers

Your information may be processed and stored on servers located outside your state, province, or country, where data protection laws may differ from those in your jurisdiction. By using the platform and submitting your information, you consent to the transfer of your information to us and the service providers we use, wherever located. We take reasonable steps to ensure your data is treated securely and in accordance with this policy.

10. Links to Other Sites

The platform may contain links to third-party websites or services that we do not operate or control. We are not responsible for the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of every site you visit.

11. Children

The platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the updated policy on this page with a revised "last updated" date. Your continued use of the platform after changes are posted constitutes acceptance of the updated policy.

13. Contact

If you have questions about this privacy policy or our data practices, contact us at:

info@luvohealthcare.com